Privacy Policy

Last updated: September 4, 2026

Introduction

Media Graph Depot Inc., including TLS Architectural Lighting ("Media Graph," "TLS," "we," "us," or "our"), is committed to protecting the privacy and security of personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our websites, including media-graph.com and tls-led.com, communicate with us, subscribe to our communications, or otherwise interact with our products and services.

We process personal information in accordance with applicable privacy and data protection laws, including, where applicable, Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25, Canada's applicable privacy and anti-spam requirements, and the General Data Protection Regulation (GDPR) for individuals to whom the GDPR applies.

Please read this Privacy Policy carefully to understand how we handle your personal information.

Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Personal Identification and Contact Information: Name, email address, telephone number, mailing address, company name, job title, and other information you voluntarily provide to us.
• Inquiry and Transaction Information: Information you provide when requesting information, contacting our sales or support teams, requesting products or services, or otherwise communicating with us.
• Technical Information: Browser type, device type, operating system, approximate geographic location, IP-related information, and other technical information associated with accessing our websites.
• Website Usage Information: Information regarding interactions with our websites, such as pages viewed, session activity, referring pages, device information, and general website usage patterns.
• Newsletter Information: Your email address and information related to your subscription, consent, and unsubscribe preferences when you choose to receive marketing communications from us.
• Cookie and Consent Preferences: Information indicating whether you have accepted or rejected optional cookies and analytics technologies.

We seek to collect only the information reasonably necessary for the purposes described in this Privacy Policy.

How We Collect Information

We may collect personal information:

• Directly from you when you complete a form, contact us, request information, subscribe to our newsletter, or communicate with us.
• Automatically through essential website technologies required for the operation and security of our websites.
• With your consent, through optional analytics technologies such as Google Analytics.
• From service providers that process information on our behalf in connection with our business operations.

How We Use Your Information

We may use personal information for the following purposes:

• To operate, maintain, secure, and improve our websites.
• To respond to inquiries, requests, and customer service needs.
• To provide information about our products and services.
• To process transactions and fulfill requests for products or services.
• To communicate administrative information, including changes to our policies or services.
• To understand how visitors use our websites and improve their functionality, content, and performance where analytics consent has been provided.
• To maintain the security and integrity of our websites and information systems.
• To comply with applicable legal, regulatory, accounting, and reporting obligations.
• To send marketing and commercial electronic communications where you have consented to receive them.
• For other purposes disclosed to you at the time information is collected or otherwise permitted by law.

Google Analytics

With your consent, we use Google Analytics 4 (GA4), a web analytics service provided by Google, to help us understand how visitors interact with our websites.

Google Analytics may collect information such as:

• Pages viewed and interactions with website content.
• Session information.
• Browser and device information.
• Approximate geographic information.
• Referring websites or sources.
• Random or pseudonymous identifiers used to distinguish website visitors and sessions.

Google Analytics may use first-party cookies, including cookies such as _ga and _ga_<container-id>, to distinguish users and maintain session information.

Google states that GA4 uses IP addresses during data collection for purposes such as deriving approximate location information, but does not log or store individual IP addresses in Google Analytics.

Analytics is optional on our websites. Google Analytics is not loaded through our website until you provide consent for analytics cookies through our cookie consent interface.

You may refuse analytics cookies without affecting your ability to use the essential functions of our website. You may also change or withdraw your consent at any time using the Cookie Settings option available on our website.

When analytics consent is withdrawn, we will stop initiating optional Google Analytics collection on subsequent page loads and take reasonable steps to respect the updated preference.

For more information about how Google handles information collected through Google Analytics, please refer to Google's applicable privacy and Google Analytics documentation.

Cookies and Similar Technologies

Our websites use cookies, local storage, and similar technologies.

We divide these technologies into the following categories:

Essential Technologies

Essential technologies are necessary for basic website operation, security, functionality, or for remembering privacy preferences.

These technologies do not require you to consent where their use is strictly necessary for providing the website or service you requested.

Analytics Technologies

Analytics technologies help us understand how visitors interact with our websites so that we can measure website performance and improve our content and services.

Analytics technologies, including Google Analytics, are disabled by default and are activated only after you provide consent.

When you first visit our website, you may choose to:

• Accept optional analytics technologies.
• Reject non-essential technologies.
• Review and customize your cookie preferences.

You may change your choice at any time using the Cookie Settings link available on our website.

Rejecting optional analytics technologies will not prevent you from accessing the primary content or functionality of our website.

Your cookie preference may itself be stored locally on your device so that we can remember your selection.

Newsletter and Marketing Communications

You may voluntarily subscribe to receive newsletters, product updates, company news, and other commercial electronic communications from Media Graph Depot Inc. and TLS Architectural Lighting.

When subscribing, you will be informed that:

By subscribing, you agree to receive commercial electronic messages from Media Graph / TLS Architectural Lighting. You may withdraw your consent at any time.

We may use a third-party email marketing service, such as Mailchimp, to manage subscriptions and distribute these communications. Information provided through our newsletter form may therefore be processed by Mailchimp on our behalf.

You may withdraw your consent at any time by using the unsubscribe mechanism provided in our commercial electronic messages or by contacting us.

Withdrawing consent to marketing communications will not affect other communications that may be necessary to fulfill a transaction, respond to a request, or satisfy a legal obligation.

Legal Basis for Processing Personal Data

Where the GDPR or another law requiring a legal basis for processing applies, we may process personal information on one or more of the following grounds:

• Consent: Where you have freely provided specific, informed, and unambiguous consent, including for optional website analytics or marketing communications.
• Contractual Necessity: Where processing is necessary to enter into or perform a contract with you.
• Legal Obligation: Where processing is necessary to comply with an applicable legal or regulatory obligation.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
• Other Lawful Grounds: Where processing is otherwise authorized or required by applicable law.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Quebec Law 25

For individuals in Quebec, we handle personal information in accordance with Quebec privacy legislation, including the requirements introduced by Law 25.

Where we use technology that includes functions capable of identifying, locating, or profiling an individual, we provide appropriate information about that technology and, where required, provide the individual with a means of activating those functions.

Optional analytics functionality on our websites is therefore not enabled by default.

We take reasonable measures to:

• Limit the collection of personal information to what is necessary for identified purposes.
• Maintain appropriate privacy and security safeguards.
• Restrict access to personal information to individuals who require it for legitimate business purposes.
• Evaluate privacy considerations when introducing systems or technologies involving personal information.
• Respond to requests concerning access, correction, and other rights provided by applicable Quebec privacy legislation.
• Assess applicable privacy requirements before communicating personal information outside Quebec.

European Union and GDPR

Where the GDPR applies to the processing of your personal data, you may have rights including:

• The right to be informed about how your personal data is processed.
• The right to request access to your personal data.
• The right to request correction of inaccurate or incomplete personal data.
• The right to request erasure of your personal data in certain circumstances.
• The right to request restriction of processing.
• The right to object to certain processing.
• The right to data portability where applicable.
• The right to withdraw consent at any time where processing is based on consent.
• Rights concerning certain forms of automated decision-making and profiling.
• The right to submit a complaint to an applicable data protection supervisory authority.

These rights may be subject to exceptions and limitations under applicable law.

Sharing Your Information

We do not sell personal information.

We may disclose or make personal information available in the following circumstances:

• Service Providers: We may use trusted third-party service providers to operate our websites, host systems, provide analytics, manage email communications, process transactions, or provide other services on our behalf. These may include services such as Google Analytics and Mailchimp.
• Legal and Regulatory Requirements: We may disclose information when required or permitted by law, regulation, court order, or other lawful process.
• Protection of Rights and Security: We may disclose information where reasonably necessary to protect our rights, property, users, employees, systems, or the safety of others.
• Business Transactions: Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.

Third-party service providers are permitted to process information only for legitimate purposes consistent with their role and our legal obligations.

Processing and Transfers Outside Quebec or Canada

Some of our service providers may process or store personal information outside Quebec or outside Canada.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that jurisdiction where legally required.

Where required by Quebec privacy legislation, we assess applicable privacy considerations before communicating personal information outside Quebec and implement appropriate contractual or other safeguards.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy legal, contractual, accounting, security, and reporting requirements.

Retention periods may vary depending on the type of information, why it was collected, applicable legal obligations, and legitimate business requirements.

When personal information is no longer required, we take reasonable steps to securely destroy it or anonymize it where permitted by law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These measures may include access controls, secure systems, technical protections, organizational procedures, and limits on access to personal information.

However, no method of electronic transmission, network communication, or information storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion or erasure in circumstances provided by law.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing where applicable.
• Request information about how personal information has been used or disclosed where provided by law.
• Request data portability where applicable.
• Submit a complaint to an applicable privacy or data protection authority.

We may need to verify your identity before responding to certain requests.

To exercise a privacy right, please contact us at info@media-graph.com.

Privacy Officer

The person responsible for the protection of personal information at Media Graph Depot Inc. may be contacted at:

Privacy Officer
Media Graph Depot Inc.
300, Montée de Liesse
Saint-Laurent, Quebec H4T 1N9
Canada
Email: info@media-graph.com
Telephone: +1 (514) 858-6556

Privacy-related questions, requests to exercise your rights, and concerns regarding our handling of personal information may be directed to the Privacy Officer.

Third-Party Websites and Services

Our websites may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review the privacy policies of third-party services before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, or legal obligations.

When we make changes, the revised policy will be posted on this page and the Last updated date will be revised.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how we handle personal information, please contact:

Media Graph Depot Inc.
300, Montée de Liesse
Saint-Laurent, Quebec H4T 1N9
Canada

Email: info@media-graph.com
Telephone: +1 (514) 858-6556